"I write to you to compliment Ms. Joan Johnsen on the superior work she did for the parties in a recent mediation. In advance of the mediation she gathered the key documentary material from me and my adversary, she started the mediation on time, she made all parties commit to remaining in mediation all day and no one left the building from 9 a.m. to 7:30 p.m. during the negotiation she was evenhanded, forceful, tenacious, manipulative, clever and ultimately successful in effecting a signed agreement at 7:30 p.m. just before the Christmas weekend. She never lost focus on the ultimate objectives. This was my second mediation with Ms. Johnsen. She was successful in the other also. I wanted to convey to you my praise for her work on this recent case and congratulate you for retaining her."
-Counsel for Respondent

"Just a brief note to congratulate you on yet another successful mediation. Your skills are nothing short of exemplary."
-Counsel for Respondent

"Your reassuring presence provide both a rewarding and productive experience for both us...as well as our client. You helped make a potentially intimidating situation less daunting."
-Counsel for Claimant